A swim spa at the top of a catalogue is not the same thing as a swim spa that can be delivered, wired and commissioned on your site. Before you commit to a purchase order for a configurable hydrotherapy unit such as our Outdoor Swim Spa WS-130AⅣ-U, the practical question is whether the supplier can carry the order through specification, engineering coordination, freight and handover. The checks below are the ones we would ask a buyer to run on any supplier, including us.
1. Confirm the model designation matches the specification sheet
Model codes in swim spa ranges change by one character and the equipment list changes with them. In our 8 m range, WS-130AⅣ is listed with a swim training system, while WS-130AⅣ-U is listed without that system and with a different pump and jet layout. Both are recorded at 8000 × 3000 × 1400 mm in the catalogue, so an identical footprint does not tell you which configuration you are buying.
Ask the supplier to send a written specification keyed to the exact model code on your purchase order, and read it line by line: control system quantity, number of water pumps, filter pump, total jets, LED fittings, and total connected power. Then compare that sheet against the quotation. If the two documents disagree, resolve it in writing before payment, not at handover.
2. Check whether options are priced or just listed
Most outdoor swim and hydrotherapy pools in our range are configurable. Catalogue-listed additions include control systems, UV sterilisation, additional water pumps, heat pumps, sand filtration, insulation and steps. A supplier that can genuinely support your requirement will tell you three things about each option: whether it is compatible with the model you selected, how it changes the electrical load, and what it costs to add at order stage versus retrofit on site.
Heat pumps and insulation deserve particular attention for a villa or resort installation that runs year round, because they change both the power supply design and the running cost. Get them quoted as line items with the resulting total connected load stated in kW.
3. Test how the supplier handles site services
A swim spa is only finished when it is level, filled, powered and commissioned. Ask whether the supplier handles the parts of the job that sit outside the crate: foundation and access requirements, electrical supply sizing, crane or forklift unloading, and commissioning. Our project services cover design coordination, production, logistics and installation support, which is why we ask buyers to share drawings early rather than after the order.
For any supplier, request a named contact who answers technical and logistics questions in the same thread. If your questions get passed between sales, factory and freight desk with no single owner, expect coordination problems later.
4. Ask what arrives in the container and how
Ask for a packing list before shipping: how many crates, their dimensions and weights, which components ship separately (pumps, control system, steps, insulation panels), and the loading plan for the container. Our logistics and door-to-door delivery service covers freight forwarding by sea, air and rail together with customs paperwork such as commercial invoices, packing lists and certificates of origin.
For an import project, confirm the Incoterms on the quotation, who arranges cargo insurance, and who clears customs at destination. Those answers determine your landed cost far more than the unit price does.
5. Verify the supplier has delivered comparable projects
Ask for references from installations of similar scale and in a similar climate, and ask what happened after handover: spare parts availability, warranty scope, and who handled maintenance. Published project records are useful evidence of experience, but they do not prove that your specific scope will be delivered the same way, so treat them as a starting point for questions rather than as assurances.
6. Put after-sales terms in the contract
Before shipping, agree in writing what warranty covers, which wear items are excluded, how spare parts for pumps, jets, LED fittings and the control system are supplied, and what support looks like once the unit is in the water. Our installation and after-sales support page lists on-site installation, inspection and snag resolution, warranty coverage, spare parts and ongoing maintenance; confirm the current terms for your country and project in writing.
A short pre-order checklist
- Specification sheet keyed to the exact model code on the purchase order, including pumps, jets, LED count and total connected power in kW.
- Every option quoted as a line item, with its effect on electrical load stated.
- Foundation, access and power supply requirements supplied by the manufacturer and signed off by your local contractor or engineer.
- Packing list, crate weights and container loading plan issued before production finishes.
- Incoterms, insurance responsibility and customs clearance role written into the quotation.
- Warranty scope, spare parts route and commissioning support confirmed in the contract.
If you are specifying an 8 m configurable unit for a villa, resort or clubhouse, send us the model code, your site drawings and the options you want. We will confirm compatibility, the resulting electrical load and a delivered price under one one-stop solution scope. Browse the full swimming pools and swim spas range to compare configurations side by side.