A full height media wall is one of the most demanding built-in elements in a residential project. It carries the television, the storage, the lighting and often the finishing that ties a living room together, and it has to fit a specific wall, a specific floor plan and a specific interior scheme. Because no two walls are identical, projects usually do not buy these units off the shelf; they specify them. That is where OEM sourcing comes in. This article walks through how OEM sourcing works for Santerson Full Height Media Walls, what the buyer supplies, what the factory produces, and where the practical decisions sit.

What "OEM sourcing" means for a media wall

In an OEM (original equipment manufacturer) arrangement, the factory builds to your design rather than selling you its catalogue item. You provide the drawing, the dimensions and the finish schedule; the factory produces the unit to that specification, under your brand or your project name. For a full height media wall, this is usually the most direct route, because the unit is a wall system, not a standalone cabinet: its height follows the ceiling, its width follows the wall, and its compartments follow the client's storage needs.

Santerson describes its Custom & OEM Service as covering custom furniture design and prototyping, bespoke material finishes and textures, OEM manufacturing, flexible minimum order quantities, and brand customisation including engraving, embossing, logos and packaging. The materials named on that page include wood, metals, engineered stone and laminates, supported by 3D modelling and prototyping. Those options are described as available; confirm the specific finishes, MOQ and production capacity for your project at quotation stage.

Step 1: the buyer's brief

The process begins with a brief, not a purchase order. For a media wall, the brief should record the wall dimensions and ceiling height, the television size and its mounting type, where power and data points land, how the client wants to store media and display items, and the finish palette the unit must sit within. A measured drawing is the single most useful document you can hand a factory, because it fixes the openings, the reveals and the clearances before anyone cuts material.

Santerson's Interior Design Services page describes space layout planning, concept design and mood boards, furniture layouts with 3D visual renderings, and project design coordination that includes drawings, production coordination and on-site guidance. If a project does not have finished drawings at the start, that design and coordination support is the first thing to bring into the conversation.

Step 2: configuring the wall system

Full height media walls in the Santerson range are listed as configurable systems: finish, layout and dimensions can be specified to suit each space, and each listing carries the note to confirm dimensions and storage configuration for the project. Within the Media & TV Walls collection, related configurations cover wall-mounted systems, integrated TV panels, floating units and storage, which is useful when one project mixes a full height feature wall with lower floating units elsewhere in the plan.

At configuration stage the practical choices are the carcass material, the front finish, the door and drawer hardware, the shelving layout, and how the unit handles cables and ventilation around the television. These are not cosmetic details; they determine whether the finished wall looks integrated or assembled, and whether the client can actually reach sockets and change components after handover.

Step 3: prototyping, sampling and finishes

With the drawing agreed, the OEM route moves to prototyping and sample finishes. This is where 3D modelling and a physical sample protect the project: veneer matches, lacquer sheen, laminate edges and metal hardware all read differently in a sample than on a screen. Santerson's Custom & OEM page mentions 3D modelling and prototyping as part of its process, and the Custom & OEM Service page itself is where those capabilities, together with flexible MOQs and private labelling, are set out.

If you are sourcing under your own brand, this is also the stage to settle branding. Engraving, embossing, logos and packaging are listed as customisation options, which matters for developers and contractors who order media walls, wardrobes and cabinetry as a group and want one consistent identity across the joinery package.

Step 4: production and quality control

Once the specification is signed, production follows the same discipline as any custom joinery package: panel cutting, edge treatment, finishing, hardware fitting and assembly checks. Santerson's One-stop Solution page describes manufacturing and quality control as part of a wider scope that also includes design consultation, material selection and product specification, project management, site coordination and final installation and handover. For a media wall, quality control at the factory is what prevents the on-site surprises: doors that do not sit level, finishes that vary between panels, or openings that no longer match the on-site socket positions.

Step 5: packing, shipping and site delivery

A full height media wall is awkward freight: large panels, heavy carcasses and finished faces that must survive a container. The Logistics page describes global freight forwarding by sea, air and rail, customs paperwork, packaging and container loading, shipment tracking and door-to-door delivery, and lists commercial invoices, packing lists, certificates of origin and import permits among the documents handled. Import terms, duties, transit time and delivery scope are project-specific, so agree Incoterms and who handles customs at the destination before goods are booked.

Step 6: installation, snagging and support

Media walls are fitted work. The installation stage covers on-site fitting, inspection and snagging, followed by the after-sales arrangements recorded on the site's Installation and After-sales Support page, including warranty coverage, spare parts or replacement and ongoing maintenance. The page also states response and resolution aims and describes installers as certified; these are the manufacturer's own statements, so confirm current installer availability, warranty terms, response times and exclusions for your location and project before they appear in a contract.

What to confirm before you place an OEM order

• Final site dimensions, ceiling height and floor finish levels, taken from the wall itself rather than from a drawing set alone.
• Television size, mounting method, socket and data positions, and the ventilation requirement around equipment.
• Named carcass material, front finish and hardware, with a signed sample reference for colour and sheen.
• Agreed minimum order quantity and whether other joinery items (wardrobes, cabinetry, media units) can be consolidated into one production run.
• Who produces the production drawings, who signs off the prototype, and what the change-control process is after sign-off.
• Packaging standard, container loading plan, Incoterms, import documentation and the named delivery point on site.
• Written installation scope, warranty terms, spare-parts availability and the response process agreed in advance.

Why buyers OEM media walls with a one-stop supplier

A media wall rarely sits alone in a project. The same interior usually needs wardrobes, kitchen cabinetry, TV units, wall paneling and sometimes flooring and lighting to be coordinated to one finish palette. Working with a single China-based manufacturer and one-stop supplier keeps those items in one specification system and one logistics stream, which is why projects sourcing Santerson Wall Mounted Media Walls or a full height system often specify the wider joinery package at the same time. The site's Custom Furniture Manufacturer and OEM Furniture Manufacturing page is the reference point for those combined orders.

The OEM route puts the buyer in control of the design and the factory in charge of producing it to that design. Its success depends on the paperwork: accurate site measurements, a signed finish schedule, a reviewed prototype, and an installation scope written down before production starts. Handle those, and a full height media wall becomes a repeatable product line for a developer or contractor rather than a one-off joinery problem.

To discuss a full height media wall or a wider custom joinery package, use the contact details on the SANTERSON contact page.